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How to Fix Microphone Issues on Samsung Galaxy Smartphones

Having a microphone problem on your Samsung Galaxy device means that you can hear the people speaking on the phone, but they cannot hear you speaking back. If you cannot hear them either, you should check our tutorial on how to fix Samsung Galaxy speakers.

Before troubleshooting the microphone issue, make sure that you have removed any enhancement from the device, such as the headset. If the mic problem is fixed after removing the headphones, it means they need a replacement.

How to Fix the “Microphone Not Working” on Your Samsung Galaxy Device:

  1. Your first action should be to remove the battery from the phone for 30 seconds and then place it back. Turn on your phone and see if the problem is fixed. 
  2. If you still didn’t manage to make the mic work, go on to step 3.
  3. Use the recorder app on your device to record a short audio clip.
  4. Replay the clip. If you can hear the sound clearly, it means that the microphone is working fine. If you cannot hear the sound well or at all, proceed to step 5.
  5. Sometimes a factory reset can fix such an issue. So perform a factory data reset and see if the problem is fixed.
  6. If the problem persists, it means that the microphone is damaged. You should take your device to a repair shop to get it fixed or replaced.

Good luck and let us know how it goes in the comments below.

Comments

  1. Howard

    I’ve done all these things on my Galaxy Note 1 including taking it to the repair shop (he replaced the mic and the problem still exists). I believe there is a firmware update on jellybean and I’m hoping Samsung have included a fix in that update.

    1. cc

      Best thing to do is look for the tiny hole on the bottom (the microphone) and clean it out with a pin! mine was full of dust!!!

  2. Vic

    I have a Samsung Galaxy Rugby Pro. I am on my third phone since March. All have the same problem. This seems to be an intermittent mic problem. I can hear the other person fine. They can hear me off and on or can hardly hear me. It doesn’t happen on all calls but does happen very often. If I use ear buds, no problem. I’ve tried the speaker phone once. That worked fine but mic is on front of the phone and speaker is on back…not a good design. I’ll try speaker again before calling At&t for another replacement. Three phones, same model, same problem.

  3. dan

    I used a paper clip and stuck it in the little hole by the usb connection – fixed. (note 1)

  4. peter Turner

    Dear sir/madam,

    I recently purchased a brand new Samsung s5. After only a few days the Mic has seized to work. I have followed the instructions on your website without joy. Having spoken to other avid Samsung fans, it appears this seems to be a common theme with your products.

    Is there a way I or you can rectify this?

    Kind regards,
    Peter Lines Turner
    07501065555

  5. thomas corvin

    everyone I talk to has a hard time hearing me as if the sound is muffled or blurred mt phone done it since day one , may return it and get a iphone if Samsung don’t figure it out soon I also havea s5 from us cellular

  6. Eddi Jamieson

    This is my second Samsung Galaxy S5 handset sent to me by my mobile network. It cannot be a hardware problem given that the first time I used the phone the microphone worked perfectly well, it has to have turned faulty following a software update I installed. Has anyone else had this problem?

  7. Andy B

    Just fixed exactly this problem on my daughter’s phone, by cleaning out the tony little hole where the microphone sits. Take a sewing needle tip and pull out the crap that’s in there. DON’T push the needle in too far or you will break the microphone which sits under the hole. Now calls are clear as new.

    1. Guy near Kendal

      Andy B… Thank you! I did the same thing and it worked. Your advice is cheaper than the advice I received from a staff member at the Carphone Warehouse who said I repairs would be expensive and suggested a new phone.

  8. Nicole

    I get a hissing background noise when watch playbacks of videos I have recorded on my s5 so I assumed it was a microphone issue, like it was being too sensitive or something. But when I used voice recorder it was totally clear. Need help.

  9. Thomas Lim

    I bought a Galaxy S5 last week and recently use video calls. My contacts say they do not hear me clearly (not loud). I did a recording and played back and I find the volume is soft. The volume on my speaker setting is on Max. How can my voice recording be made to sound louder? Thank you.

  10. tony

    I am on my second phone…when I call my provider they can hear me fine…problem is no one else can hear me well. I hear them perfectly. Most people I talk to say I sound like I am in a tin can or muffled and have trouble hearing me. Some folks (very very few) say they hear me fine. WTF?

  11. petedavo

    open up your dialer then press settings > calls

    now scroll down to where it says ringtones and sounds

    now untick Noise reduction and try a call again

  12. Ron

    Had S3 no problem this S5 which is now my 2nd one has very poor mic other party constantly company they cannot hear me. Also say it’s intermittent an hear some words .can u help. Very dissapointed.

  13. James

    Thanks Dan I fixed my s3 with a straightened staple the little hole was blocked whoo hoo

  14. Elenam s. Ntosi

    Wheno am making a call with my earpiece on, the person on the other side can not hear me but I can hear the person.

  15. ron

    Had S3 it was great. This is the 2nd S5 and the mic is terrible. Samsung should recall all or refund money . Aside putting the mic in front .

  16. Chase

    I had a S5 and it had a mic problem.
    Intermittently, other end would say my voice would drop out and it could be muffled in regular mode,
    Speaker always works and doesn’t cut out my voice, but can echo for people on other end.

    exchanged it for a LG G3 same problem, traded in the G3 for another G3 STill the same problem…

    I have removed SD card did factory rebooot on all phones, and did not down load music or software, everything was stock.

    common theme is that they are all verizon phones, I switched rom T mobile to verizon, this is not a netwroking issue becaues speaker and headphones works fine and sends my voice signal.
    I think it is verizons software on the kitkat 4.4 software has some conflict. there is no noise reduction control on the LG G3, which begs the question if it doesn’t work why is it there in the first place, and if you’re in a quiet room why would it cancel?

  17. Kim

    I have been having this issue of others saying I am cutting out during a call. My provider says it is not a known issue on the Galaxy S5, but a simple Google search indicates that it clearly is. I have just turned off my noise reduction feature as well, hoping that fixes my issue.

  18. Ibrahim

    Me too just cleaned the tiny hole beside the USB input .with sewing needle , and a small piece of cotton with alcohol . but be careful don’t push . it made a huge difference

  19. Salman Asif

    I buy glaxy note 1.its mic not working well.actually when i call to someone,the other person cant hear my voice,then i turn on loud speaker after then he can hear my voice.i check it from sound recorder but sound recorder also not recorded my voice.if i talk through skpe, both mic and speaker working perfect.please solve my issue

  20. Elias

    the problem is that I loose the mic when I am on Skype Speakerphone or GSM Speakerphone.

    any app while me on speaker, then other end can’t hear me. when I am on the normal mode, they can hear me fine. so what is the issue ?

  21. vivek v

    too bad , this was not expected from samsung, they have not replied to any of the above queries

  22. Phil

    I tried all the main suggestions except factory reset. None worked so I dismantled it to reveal the mic hole (which seems to be covered by the case on my GT-i1860). Then I just cleared the dirt out by sucking it. First time it improved a bit. Second time it improved a lot.

  23. gee

    Samsung please do something about this “loudspeaker not functioning drama”… how can we spend such an amount of money on dis only to turn “junk” within a short moment.

  24. sheri

    I have samsung galaxy s5 and can’t hear people while it is on speaker. They can’t hear me, so I put them on speaker. Have tried turning it up already and have taken battery out and restarted. Still not fixed

  25. Adil

    I have a K Zoom and When I use the 2G network (the strongest here) the person Im talking with hears loud wizzing sounds like those heard if you put the mobile next to a TV ot radio…etc. it seems the microphone gets affected by the phone’s signals…plz any idea I dont want to send my phone for repair…I bought it 2 months ago and this happens from day 1.

  26. Chuck Gibson

    I have Galaxy S4 – and the OPPOSITE problem as Elias (above). My calls on SPEAKERPHONE are working JUST FINE. But no one can hear me when I conduct a “normal” (i.e. non-speakerphone) call. Only one mic and it works fine in one mode, but not in the other. Has to be a software glitch. Have made sure that “Noise Reduction” is OFF (never was ON anyway). Done every test in the book, battery-out reset, incoming test, outgoing test, etc. No one can hear me unless I use speakerphone mode.

    1. Rachel P.

      I have the same problem! I have called Verizon and done their troubleshooting techniques and I got nothing. So frustrating

  27. Michael

    I have a Samsung Galaxy s5 and while on a phone call the person on the other end can’t hear me very well. This happens with all my calls

  28. William halamicek

    Your steps do not help. Turning off noise reduction does. Took me 3 months of suffering to figure that out.

  29. Andy. Howard

    Mic is not working on my Samsung Galaxy s5 active,on video recorder it works fine,have not attempted the factory reset yet,if the reset doesn’t work what will be my next step,thanks.

  30. Kevin

    I had the same problem recently with my Note 4. Glad I read these comments because it was just the mic hole that was plugged.

  31. Deilhmarc Kennedy Carbonell

    I’m having exact same problems with my S5. When I’m on a voice call, the person I’m talking to can’t hear me clearly. And it seems a lot of other Samsung S5 users are experiencing it too. I’m definitely switching to Iphone after this hassle.

  32. Martin Unthank

    It seems that your microphone problem is widespread. I have carried out to two fixes you have advised and did not fix the problem.I sent my phone to the company I purchased the S5 from and they said it would cost £150.00 to replace the microphone.I think this is totally unacceptable and think that it should be replaced under warranty, as I have nto had my phone for 1 year yet. If I do not receive satisfaction with this problem I will be forced to look for another type of phone manufacturer. I have had 3 samsung phones and was happy with your company until now.

    Regards
    Martin

  33. S5 users

    Hey guys i had the same problem before but already fixed it by just cleaning the little hole beside the usb port. I just used needle to clear it up, just dont push. And also i used alcohol and cloth. It works now! Hope this will help to all of you guys. God bless!

  34. Casey F

    TRY THE FOLLOWING BEFORE WASTING YOUR TIME OR MONEY ON ANYTHING YOU’VE READ HERE OR ELSEWHERE!
    I looked at my charging port and saw it was dirty. So I did this: I took a dry soft bristle toothbrush and scrubbed it back an forth a few times. I looked again and it was cleaner. Called up a friend and they could hear me! Problem solved! It worked for me, and my problem was weeks old where no one could hear me at all. Simple solutions do work best sometimes.
    DO THIS BEFORE WASTING YOUR TIME OR MONEY.

  35. Rob Marchner

    Samsung must be the worst phone manufacturer. Most times when I use the speaker phone, the other person says they can’t hear me well. I have to not use the speaker phone. What a poor design. Or is it poor manufacturing? I’ve looked and there is no solution to the inferior phone, except to get rid of this $700 piece of junk.

  36. Clansey

    I done 3 of the above on my S5 and seems to have solved the problem. Not sure which of the 3 was most effective

    1. battery out reboot
    2. Cleaned mic hole with a needle
    3. turned off the noise cancellation

  37. sarah

    Hi,
    Thsnks for the tips with mic on smart phone followed your steps. I have a samsung galaxy s5. The sound works with voice recording and works if i put the phone on speaker phone during call, but when not on speaker people say they can’t hear me it’s like I’m distant. Any idea

  38. Alok

    I cleared the mic. point near USB connector with a safety pin and problem was solved. My note 2 mic. was not working on normal call, but was perfectly working with speaker and whats app calling.

  39. Andie - Ontario Canada

    Have an Samsung Galaxy S5 – May 5, 2014
    Telus Protection Warranty Plan May 18, 2014
    Been with Telus for 15 years
    Been with Samsung for 3years
    Always speaking hi of Samsung and Telus.

    My friends and family advised me that they couldn’t hear me well when i put them on speaker. This I thought was just a connection issue. Then this went on for over a year. Now, I cannot hear my alarms, people (phone call) on my speaker, nor can I hear any media items such as netflix or games or youtube.

    I love my Samsung S5. I want people to know as soon as you have an issue with the Samsung speaker go straight to your provider and get it straightnend out. The suggestion made by the people above are fantastic. Please don’t hesitate as my phone is out of warranty and now Securitel wants me to pay $150.00 deductible for a defective, refixed from the manufacturer phone and I am paying Telus $7.00 for Device Protection Warranty. I was told if anything happens my phone would be replaced. How do i know this? My S4 got water damaged and the Telus rep said” If you had device protection we would repair the phone or replace the phone at no extra charge.” Of course i took the protection. Furthermore, I am to be grandfathered into the telus device protection plan as securitel took over after I purchased the plan. Securitel wants $150.00 deductible (like car insurance) and telus is saying no….they can’t do anything but give me a $50.00 credit to my account. I still have to pay some company $150.00 and then still pay my
    contract. So would it not be better to put the $150.00 toward the $220.00 I owe to my contract? I think so. I am getting something back for sure. I am definitely going to the Samsung repair store. I think in the end I will be better off. AFTER TRYING THE ACTION POINTS ABOVE TAKE YOUR PHONE INTO YOUR PHONE PROVIDER, OR GO STRAIGHT TO SAMSUNG. PLEASE. ALL THE BEST TO YOU ALL. STILL LOVE MY LIFE COMPANION.

  40. Mike S

    If it’s packed with dirt, a toothbrush with alcohol will clean it up nicely. Valuable tool if your employees work in constrution

  41. Andrew

    I did the stick a pin into the mic pin hole thing and it works great now. Crazy!

  42. Mr. Dis Satisified

    The Galaxy S5 sucks. I will never purchase a smart phone ever again. My next phone will be a flip-phone. Do not give into peer pressure and upgrade to a smart phone. They are way more trouble than they are worth. Skechy half-assed engineering and crappy developers have created a monster that fits in your pocket. You don’t need most of what it offers. Smart phones are for losers.

  43. BEAUBILLY

    galaxy S5-microphone problems -same as you-have tried all remedies Inc factory reset-voice recorder works as does Google on voice commands. Will try phone again tomorrow -phone is only 6 months old

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    Do you fix phone locked too? I need help to unlock my samsung galaxy s5 mini.So I need code unlock.. I heard about safeunlockcode.com but I’m not familiar of the site…How about you?

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  58. chris w

    cleaned the tiny hole on bottom of rugby pro, can you hear me now!!

  59. Alan Y

    Took Battery out for 30 secs plus. Switched back on, working fine. I wouldn’t advise sticking needles or anything into the mike. Try a blast of compressed air if anything?

  60. Ter426

    I have been having a variant of the problem reported by others with my Galaxy S4. My mic works fine for OK Google, speaker calls, recording videos, when I am hooked to my car bluetooth or a plug in headset but….when I use the phone to make or receive a call and do not have it on speaker no one can hear me; I can hear them just fine. It started with the recent update of Samsung and 5.0.1 Android software pushed out by Sprint this month. I tried all the things I read (power cycle phone, remove and replace battery, turn off OK Google and other voice settings, replace SD card, Reset the phone to factory settings.
    The result – no one hear me when I make calls unless I have it on speaker phone and now I lost all my calendar entries and much of the phone set up.
    I did not call Samsung or sprint or best buy this time because I used these guys when I had a problem with my son’s galaxy gear getting properly charged. They were useless; they treated me like a ping pong ball, tried to get me to buy more crap and they promised to get back to me but never did. This went on for months and I was nearing hitting his gear with a sledge hammer and posting the video on Youtube to hopefully shame these guys when I found a post saying to charge it by plugging it into your PC and so I did …and Viola! not only did it charge but the device now charges with the normal plug in to the wall route….I learned from this that the real solutions and not with the guys that extracted money selling their crap but the community.
    I therefore ask one more time, any other suggestions before I kill my S4 and forever go to an apple phone?

  61. Leo D

    Don’t buy the galaxy S5 it’s a piece of shit when comes to making calls , this is the last samsung device i will ever get…low sound on normal calls, people can never hear me on speaker phone(unless i speak on the upper mic) , samsung engineered this phone like their asshole …. already cleaned the bottom mic , and tried everything in here… using some cheap lumia, sony lg or motorola devices give much better sound and cost 1/4 of my S5 … i am beyond disappointed on SAMSUNG.

  62. Manuel E Chaves

    My Samsung Galaxy S6 brand new is having a microphone problems. Meaning that I can hear the people speaking on the phone, but they cannot hear you speaking.
    Strange enough they can hear me back if I connect my earphone to the 3.5 mm mic or put them on the speakers ( up in the air ) .
    So I look in the Galaxy S6 setting for microphone settings , but there are none , I can not find any > Does anyone knows how to get access to the S6 settings ?
    I did rfeset the phone and did not work , I can not remove the battery , it is fixed .
    Any ideas ?
    Thank you . Manuel E Chaves.

    1. Frank Reder

      Wife had similar problem. Took it to Verizon store and he did a soft reset. Bingo! Soft reset accomplished by pressing power off and volume down buttons simultaneously, holding until phone is off. (Worth a shot)

  63. Daniel Currens

    This absolutely does not work and this is the NINTH freaking warranty replacement phone with the exact same problem. You can not sell faulty product and claim to send a “certified like new” phone that is that has the same defect!!! One or two maybe but 8 and 9 “certified like new” is a scam. Send the new S6 and give up on these pieces of shit S5’s or i swear to switch to apple….

  64. Rob c

    Used the ‘pin in mic hole’ solution that some people suggested on here. Worked a treat! Thanks

  65. Aaron

    Samsung Galaxy A3

    My mic is really quite when I speak on the phone the people on the other line can’t hear me. But when I do a voice record it sounds fine.. Can someone help me with that??

  66. Daniel

    Samsung Galaxy A3. Try turning off noise reduction from call settings menu (top right on the phone calling screen). Worked a treat for my new phone.

  67. sharon brimm

    4 minis and one regular x5 since june. Using speakerphone nobody can hear me. Sounds cut in and out.

    ATT has told me so much bs such as everything indicates your service is working. Therefore the phone need replacing BY ME! She said if your electricity is working but your TV is out the electric company doesn’t but you a new phone.

    After a total of 18 hours and 27 minutes I found the answer right here. TURN OFF THE NOISE REDUCTION. Thanks ya’ll

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